Highlight reference field values in list page for CSM/FSM Configurable workspace not working

[Raksha125]

I want to highlight the number field on list view for CSM/FSM configurable workspace for Work Order Task. I see changes being applied to priority, state, short desc fields, but not for number. Is there anything that I am missing here?

[Ankur Bawiskar · Accepted solution]

@Raksha125 

did you configure the UX highlighted value for number field?

May be it's not supported considering the field is a different type.

May be because Number is the 1st column in list and is usually a link to the record, highlighted value won't work.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Raksha125]

Hey @Ankur Bawiskar Thank you for your prompt response. I kind of understood from the behavior too exactly what was happening and yes you were right, the reason was the Number being the 1st column in the list because of which highlighted value didn't work. 

So, we have a requirement where we need to actually highlight the row as a record and if not that, at least the unique identifier field value which will be Number in our case, should be highlighted based on different criterias

Also, to make the layout look good, Number should be the first one in the row, I mean that's how customers expect it to be. Any other suggestion as to how we can achieve this in best possible way?

[Ankur Bawiskar]

@Raksha125 

yes Number should be the 1st column in list.

I don't think any other way to achieve this

[Raksha125]

I guess, we'll have to work through this solution only. Thanks once again!