Hello,
I’ve spent a few days investigating this issue but haven’t been able to identify the root cause, so I’m reaching out to the community for assistance.
I impersonated an HR user and submitted two offboarding service requests for different employees.
The Flow Designer successfully processed the request for employee "ABC" without any errors, but failed on line 13 when processing the request for employee "XYZ."
Below is the error message encountered.
The error states: "Email validation failed: Email has no recipients."
The recipient is being requested as expected, and I’ve impersonated this HR user multiple times for testing without encountering any issues before.
Here are the two requests:
Any suggestions on how to resolve this would be greatly appreciated. Thank you!
Thank you so much for helping @Bhuvan
Here is the flow and user's record
Sorry, I had to obfuscate some of the information as it contains actual user information
Thank you so much for helping @Bhuvan
Here is the flow and user's record
Sorry, I had to obfuscate some of the information as it contains actual user information
Did you validate the primary email device is setup correctly for the user in cmn_notif_device table ?
If the flow is still failing, simulate the scenario again from Flow Designer for user XYZ and expand the step configuration where it is failing along with configuration details and output data for the step. This should provide more details why the step is failing with error. You can also share the details from previous executions by going to Flow --> more actions menu --> Executions.
Below is a sample flow execution for reference,
Thanks,
Bhuvan
