Flow designer for service catalog
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05-17-2024 02:36 AM
Hello,
I have a very simple requirement for a flow for service catalog I just want to understand the overall picture. I mean how will the flow look like.
Once the request is submitted to catalog item
1.If the Facility field value is not empty then it should trigger for approvals
-Facility is India then approval goes to jakobi
-Facility is US then approval goes to john
-Facility is Russia then approval goes to stovaik
2. Create task once approved or immediate if no approvals required with Assigned to group Abc
3.Once first task is completed create second task for Group BCD.
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05-17-2024 02:50 AM
Hi @Akki1
Greetings!!
1.If the Facility field value is not empty then it should trigger for approvals
-Facility is India then approval goes to jakobi -->
in Flow logic put a check if variable.value = India then Action --- Approval ( it is user so need to take action - Ask for approval) , if approved then step 2 rejected , flow end.
-Facility is US then approval goes to john
in Flow logic put a check if variable.value = US then Action --- Approval ( it is user so need to take action - Ask for approval) , if approved then step 2 rejected , flow end.
-Facility is Russia then approval goes to stovaik
in Flow logic put a check if variable.value = Russia then Action --- Approval ( it is user so need to take action - Ask for approval) , if approved then step 2 rejected , flow end.
2. Create task once approved or immediate if no approvals required with Assigned to group Abc
Atul: Action: Create Catalog Task and there you will get option to add Assignment group value as well.
3.Once first task is completed create second task for Group BCD.
Atul: 2nd Action , create catalog task and assign.
For better clarity about task, please check OOTB Request flow.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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05-17-2024 03:08 AM
@Dr Atul G- LNG what do you mean by "if approved then step 2 rejected , flow end."
Do you mean I should write entire step 2 again in the if condition where I'm checking approved?
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05-17-2024 03:11 AM
Hi @Akki1
It will like this
If value = India
Ask approval = A
If Approved --> Go to Step 2
else
End flow
If value = US
Ask approval = B
If Approved --> Go to Step 2
else
End flow
If value = Russia
Ask approval = C
If Approved --> Go to Step 2
else
End flow
Step2 : Create catalog Task
Hope it clear now mate.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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05-17-2024 03:15 AM
@Dr Atul G- LNG what do you mean by go to step 2