Flow Designer for Service Catalog

[Ben42]

Hi All,

I am new to flow designer, I would like to know,

how do we trigger flow designer when a request is submitted from catalog item and

how to map fields from variables to fields on the RITM form and

How to bring all variables of catalog item that is submitted to Variables editor on RITM form ?

Thanks,

Ben

[DScroggins · Accepted solution]

Hi Ben,

Once you activate the Flow Designer / Service Catalog Plugin you will have a new trigger option for Service Catalog:

After you create and save the flow with "Service Catalog" trigger you can then head to your Catalog Item and add the "Flow" field to the form. Make sure there are no values in the "Workflow" or "Execution Plan" fields then select your newly created flow in the "Flow" field:

Once you are back in your Flow you can add the action "Get Catalog Variables" and configure it to select your catalog item. Once your catalog item is selected in the "Template Catalog Item" you can then select the catalog variables to utilize in the flow like so:

After which the variables will be available in the "Data" section of the flow:

When the catalog item is submitted by an end user the variables will automatically be associated to the RITM and will show in the variable editor.

Hope this helps.

--David

[iros]

Hi! Is this plugin associated with any fees?

And will you be able to access variables from Multi-Row Variable sets from within the flow designer as well?

[Pawan Kumar3]

Hi David,

By follow the above steps it will allow us only one flow for each catalog item.

if we want to create a single flow for multiple items the what we need to do.

ex. We have one variable set which have one Reference field available on the catalog item form to trigger approver on multiple cat items so how we can get approval field value in single Flow for all the cat item which are sharing same variable set (Approval).

if we use Get Catalog variables action then we have to select one catalog item by selecting the catalog item this flow will limited to the selected catalog item not for others.

Do you have any other option ???

Thanks

[Ben42]

This information was really helpful. Though, I got one more question. In our scenario, We need only one standard flow that should be used to all catalog items. So, What is route to achieve that ? 

Per Say, We dont have 1:1 mapping for catalog item and work flow.

We have 1:many mapping for catalog item and workflow. So, How can we get variables to RITM variable editor section ?

Thanks,

Ben