Flow Designer for Service Catalog

Ben42
Tera Contributor

Hi All,

I am new to flow designer, I would like to know,

how do we trigger flow designer when a request is submitted from catalog item and

how to map fields from variables to fields on the RITM form and

How to bring all variables of catalog item that is submitted to Variables editor on RITM form ?

 

Thanks,

Ben

 

 

1 ACCEPTED SOLUTION

DScroggins
Kilo Sage

Hi Ben,

Once you activate the Flow Designer / Service Catalog Plugin you will have a new trigger option for Service Catalog:

find_real_file.png

 

After you create and save the flow with "Service Catalog" trigger you can then head to your Catalog Item and add the "Flow" field to the form. Make sure there are no values in the "Workflow" or "Execution Plan" fields then select your newly created flow in the "Flow" field:

find_real_file.png

Once you are back in your Flow you can add the action "Get Catalog Variables" and configure it to select your catalog item. Once your catalog item is selected in the "Template Catalog Item" you can then select the catalog variables to utilize in the flow like so:

find_real_file.png

 

After which the variables will be available in the "Data" section of the flow:

find_real_file.png

 

When the catalog item is submitted by an end user the variables will automatically be associated to the RITM and will show in the variable editor.

 

Hope this helps.

 

--David

View solution in original post

23 REPLIES 23

The plugin is available starting in London. In order to activate it you will need to request plugin activation through HI. The plugin is: com.glideapp.servicecatalog.flow_designer.

 

Meshia
Kilo Guru

How do we pull multi row variable sets with “get catalog variables”?

Hi Meshia

See if this helps.

-Anders

AndyH_wood
Tera Contributor

Yes, very useful guide in response to the OP. I'm stuck on the scenarios in this last comment from Meshia too. I have a catalog-item field that shows up as a 'List' in the 'Get Catalog Variables'. I can display the variable as its UID but cannot work out how to break into this list and display the one or more items that it may contain. I can see the 'Look up Record' action but need a nudge as to where this data is stored. Is it possible with this type of item-variable ??

Hi Masquerade67

See if this helps.

-Anders