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03-19-2019 01:37 PM
Hi All,
I am new to flow designer, I would like to know,
how do we trigger flow designer when a request is submitted from catalog item and
how to map fields from variables to fields on the RITM form and
How to bring all variables of catalog item that is submitted to Variables editor on RITM form ?
Thanks,
Ben
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03-19-2019 01:58 PM
Hi Ben,
Once you activate the Flow Designer / Service Catalog Plugin you will have a new trigger option for Service Catalog:
After you create and save the flow with "Service Catalog" trigger you can then head to your Catalog Item and add the "Flow" field to the form. Make sure there are no values in the "Workflow" or "Execution Plan" fields then select your newly created flow in the "Flow" field:
Once you are back in your Flow you can add the action "Get Catalog Variables" and configure it to select your catalog item. Once your catalog item is selected in the "Template Catalog Item" you can then select the catalog variables to utilize in the flow like so:
After which the variables will be available in the "Data" section of the flow:
When the catalog item is submitted by an end user the variables will automatically be associated to the RITM and will show in the variable editor.
Hope this helps.
--David

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03-29-2019 07:26 AM
The plugin is available starting in London. In order to activate it you will need to request plugin activation through HI. The plugin is: com.glideapp.servicecatalog.flow_designer.
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06-12-2019 02:30 AM
How do we pull multi row variable sets with “get catalog variables”?

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10-26-2019 11:15 AM

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10-22-2019 06:15 AM
Yes, very useful guide in response to the OP. I'm stuck on the scenarios in this last comment from Meshia too. I have a catalog-item field that shows up as a 'List' in the 'Get Catalog Variables'. I can display the variable as its UID but cannot work out how to break into this list and display the one or more items that it may contain. I can see the 'Look up Record' action but need a nudge as to where this data is stored. Is it possible with this type of item-variable ??

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10-26-2019 11:16 AM