Flow Designer - How to use the sc_req_item table as trigger?

[Leandro Oliveir]

Hello everyone,

I need to use the sc_req_item table in the Record Updated trigger to automate a process in flow designer. However the table does not appear in the field. How can do I get this?

Regards,

Leandro Oliveira

[Laszlo Balla · Accepted solution]

Unfortunately you can't, because the only available trigger related to requested items is the 'Service Catalog' one. However, you can call your flow or subflow using the FLOW API from a business rule which can run on update of a record in the sc_req_item table.

[Laszlo Balla · Accepted solution]

Unfortunately you can't, because the only available trigger related to requested items is the 'Service Catalog' one. However, you can call your flow or subflow using the FLOW API from a business rule which can run on update of a record in the sc_req_item table.

[Peter Bodelier · Accepted solution]

Hi @Leandro Oliveir,

You can't. Flows on req_item can only trigger by choosing trigger Service Catalog.
If you really want to do something in a flow on sc_req_item, you could use a subflow, and trigger it by a business rule.

[Elijah Aromola]

Laszlo is correct. You could always create a subflow and call it from whatever flow is running for your catalog item. If this isn't an option then a business rule/other logic to trigger your flow/subflow is the best option. 

[Ancia]

If you want the flow to work for certain catalog items, then you need to provide the flow name in the catalog item.

Trigger can be Service catalog only.