Flow Designer - How to use the sc_req_item table as trigger?

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Leandro Oliveir
Tera Contributor

‎08-24-2023 07:28 AM - edited ‎08-24-2023 07:30 AM

Hello everyone,

 

I need to use the sc_req_item table in the Record Updated trigger to automate a process in flow designer. However the table does not appear in the field. How can do I get this?

 

Trigger.png

 

 

 

 

 

 

 

 

 

Regards,

Leandro Oliveira

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Laszlo Balla
ServiceNow Employee
ServiceNow Employee

‎08-24-2023 07:31 AM

Unfortunately you can't, because the only available trigger related to requested items is the 'Service Catalog' one. However, you can call your flow or subflow using the FLOW API from a business rule which can run on update of a record in the sc_req_item table.

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Peter Bodelier
Giga Sage

‎08-24-2023 07:34 AM

Hi @Leandro Oliveir,

 

You can't. Flows on req_item can only trigger by choosing trigger Service Catalog.
If you really want to do something in a flow on sc_req_item, you could use a subflow, and trigger it by a business rule.


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Patricio Javier
Tera Contributor

‎01-11-2024 10:30 AM

PatricioJavier_0-1704997782020.png

Trigger -> Task -> Task type Requested Item

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kkingsle
Tera Expert

‎09-24-2024 10:43 AM

If the use case supports it, you can trigger off of sc_task and navigate to the request item to get variables, etc. as needed.   In my use case, the driver was the requested item was approved, which also means the first task is created.  So having a trigger of "sc_task created" (with appropriate filters to the proper catalog item and/or task assignment, etc.) will allow you to use a flow not a sub-flow.