Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Flow Designer: How to Wait Until a RITM Variable Equals “Yes” Before Updating State?

LeelaVinodK
Tera Contributor

Hi Community,

I have a scenario that is currently working in Workflow Designer, and I want to achieve the same in Flow Designer:

  • I have a catalog variable (Eg: do_you_want_to_close_complete_this_request ) on the Requested Item (RITM).
  • After the RITM is submitted, the flow should:
    1. Wait until this variable is set to “Yes” (it may be updated later by a fulfiller).
    2. Once the variable equals “Yes”, update the RITM state to “Complete”.
    3. Also update the Request (REQ) state accordingly.

Note: This variable is hidden in the Service Portal visible only in the RITM level.

0 REPLIES 0