Flow Designer: How to Wait Until a RITM Variable Equals “Yes” Before Updating State?
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6 hours ago
Hi Community,
I have a scenario that is currently working in Workflow Designer, and I want to achieve the same in Flow Designer:
- I have a catalog variable (Eg: do_you_want_to_close_complete_this_request ) on the Requested Item (RITM).
- After the RITM is submitted, the flow should:
- Wait until this variable is set to “Yes” (it may be updated later by a fulfiller).
- Once the variable equals “Yes”, update the RITM state to “Complete”.
- Also update the Request (REQ) state accordingly.
Note: This variable is hidden in the Service Portal visible only in the RITM level.
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