Flow Designer Incident Creation Issue. Blank "Affected CI" Field

[LCuesta]

Hi, Just wanna ask something about incident creation via Flow Designer

I've used "Create Task" action for this with the following parameters. Action: Create Task

Table: Incident [incident]

Field Values:

Short description : "Test"

Affected CI : Look Up Record - Process Job Record - Process Name (Data Pill)

The above action successfully creates an Incident entry to the Incident [incident] table.

However, the problem is the Affected CI field remains blank. I've checked the "Process Name" data pill and saw that it has a valid value (ie it is selectable when you manually create an incident report via flows).

What could be causing this? (Is it because the field is a drop down field?)

And is there a workaround for this?

[SunilKumar_P]

Hi @LCuesta, If you want to create a record in Incident table, why cant you go with 'Create Record' action. 'Create Record' action allows you to create a record on any table.

I see the below definition for the Create Task action in the ServiceNow docs site.

Create a task on a ServiceNow task table. After you choose the task table, you can dynamically select the fields to configure the action. Defining the Parent field associates the task to a parent record.

Ref. https://docs.servicenow.com/bundle/vancouver-build-workflows/page/administer/flow-designer/reference...

Regards,
Sunil