Flow Designer Incident Creation

Mark Wood
Tera Contributor

Hello Experts,

I have designed one subflow for incident creation and I am calling that subflow via script. but it's creating two incidents at a time for the same issue. I want to that from where that sub-flow triggering again.

thank you

3 REPLIES 3

Hemanth M1
Giga Sage
Giga Sage

Hi @Mark Wood ,

 

1)Can you check the flow context and see if its executing twice.

2)I would check execution list right after flow execution to see if any other flow is triggering 

HemanthM1_0-1693245415123.png

 

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

Mark Wood
Tera Contributor

Hello @Hemanth M1 i checked execution it's executing twice. 

Hi @Mark Wood ,

 

whats your trigger to call the subflow via script???

and also did u include your subflow to any existing flow which meeting the conditio to trigger.

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025