Flow Designer action "Record Producer". Store record producer information.

[Flavio4]

Hello,

I'm trying to create Incident records in Flow Designer with the action Record Producer*.
The execution seems correct but the Record Producer column of the Incident table is not filled automatically. With an additional Update Record action, it works.

Is it normal?
I checked on a PDI and I understand that the column Record Producer might be a customisation of our.
Thank you for a confirmation.

If indee it is a customisation, how is stored out of the box the information that a (incident) record is created through which record producer?

Thanks
Flavio

* We use a rather "legacy" instance, UI 16, on Xanadu.

[Nawal Singh]

Hi @Flavio4 ,

 can you please share some screenshot or description ,it bit confusing

Thank you!!

[Flavio4]

Here is the snapshot of Flow Designer flow with the Action Record Producer on the Incident table:


And a screenshot of the record in the Incident table:

I am ready to hear that the column "Record Producer" in the Incident table is a customisation of ours.
In any case, I am interested to know how to find "out of the box" which record producer was used to produce a given incident (task) record.

[Nishant8]

Hello @Flavio4, yes its a customization. By any chance did you manage to go thru the table sc_item_produced_record that is OOB table where you can find the Task <->Producer information for e.g. Task column holds the INC, CHG etc and producer column holds Producer

Below is an example:

Regards,

Nishant

[Nawal Singh]

Hi @Flavio4 ,

Please review the solution that i have provided and let me know if you need anything else

if it's helpful for you, please accept as solution for future readers

Thank you!!!!