Flow Designer - Issue selecting Approval group
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02-23-2025 10:53 PM
Hi there! I am re-creating an old Flow. The idea is to create it exactly the same (or as similar as possible).
In step 1 in my original flow, approval is required, and the selected group is “Enterprise Architect Group - Record Created” (As in the image below shows):
My problem is that, recreating the flow, when I want to select this group, I only get “Enterprise Architect Group”, without the “Record created”. As seen in the following image:
Does anyone know what happens or how can I select it just like in the original Flow?
Both Flows are in the same instance, so the information is exactly the same.
All help is welcome and much appreciated!
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02-23-2025 11:07 PM
Hi @Aram Sosa , why not copy the original flow and adjust it to your requirements? Or can you provide some more flow steps before this 'ask for approval' step?
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02-23-2025 11:22 PM
I do not copy it, because apparently there is some strange error that does not allow me to copy it. When I click on “copy flow” , I get the following error as a notification:
And apparently, I can't save and activate my manually re-created copy either, because of the same error....
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02-24-2025 12:04 AM
Hi @Aram Sosa , can you please check this - On creating new flow, we are getting error "Unknown error occurred while processing request, check l...
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02-23-2025 11:35 PM
what's the trigger for your new flow? it should be record created/updated
you are not able to see that in data pill in right side?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader