Flow Designer Issue

[ServiceNow Use6]

Hi,

I have created the flow for a catalog item. I will share the variables and flow, I am not sure why the if condition is Evaluating as False. If the pictures are not enough to give any solution, please tell me what I have to look into it. Kindly help.

Regards

Suman P.

[mayankkumar]

Hi @ServiceNow Use6,
Could you please provide me column headers of the LIST, I need to know what is false and what is true here in the list
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Please mark my response helpful and accept as solution
Thanks & Regards
Mayank

[Sunny3008]

Hello @ServiceNow Use6 ,

Could you please click on Step 13 under Execution, capture a screenshot and share, and also share the RITM details for which this flow was executed?

[Laveena-Agarwal]

Hi @ServiceNow Use6 

While submitting the Catalog item, are you selecting "Upgrade to New Key" ?

You might have configured "None" in the variable , that's why it is evaluating to "False"

If unable to check it, share the Screenshot of variable configuration and submitted RITM

[Ankur Bawiskar]

@ServiceNow Use6 

are you sure that variable has Value in it during submission?

If yes then any script is clearing that value afterwards.

If my response helped please mark it correct and close the thread so that it benefits future readers.