How to create a Normal Change Template from Service Catalog

[Nisha30]

Hi,

We have OOB standard Change Template from Catalog. Does that also feasible for Normal Change as well? What has to be done to achieve this?

Thanks

[Maik Skoddow]

Hi @Nisha 

the change templates out of catalog can only be used for standard changes. 

But for normal changes you can:

• set up standard templates (see https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/form-administration...)
• implement a so-called record producer to provide a corresponding catalog item (entry point: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-manage...) 

Kind regards
Maik

If my answer replied your question please mark appropriate response as correct so that the question will appear as resolved for other users who may have a similar question in the future.

[Maik Skoddow]

Hi @Nisha 

Did my reply answer your question?

If so, please mark appropriate response as correct so that the question will appear as resolved for other users who may have a similar question in the future.

If not, please tell me what you are still missing.

Kind regards
Maik

[Miguel Donayre]

Hello,

There is a "Hack" to do this. 

If you go to "Standard Change Properties" in the form in the "Restricted Change Request values" section, just remove the "Type" field from the slush bucket. This will enable you to set the type to "Normal" when creating the template. Once you create the template, it will auto-create the Record Producer which will be added to the Catalog. 

I do this all the time when I get requests for "Normal" change templates. 

I hope that helps!!

[Brandon R1]

Hi @Miguel Donayre, this is awesome! @Maik Skoddow or @Miguel Donayre, How would you create a record producer to create a Normal Change Request from the service catalog??

Brandon