Flow designer loop back to previous approver

[yandp]

Hello all, good day,

I need help how to do this in flow designer?
appreciate if you can share some step by step example, thank you so much.

- if approve 1 rejected allow issuer to re-submit 

- if approve 2 or approve 3 rejected go back to "report" step allow to edit the report and send to approve 2 and approve 3 again

- if approve 2 and approve 3 approved then record will be closed.

Hope to hear from you soon, thank you so much in advanced.

[Mark Roethof]

Hi there,

Have you tried the Go Back To action in Flow Designer (Washington release)?

[yandp]

Hi @Mark Roethof , thank you for the reply.

I heard about this, our instance just upgraded to Washington, 

but i cannot find this "Go Back to" action, i dont know why. 

Thank you. 

[Mark Roethof]

Here is the documentation:
https://docs.servicenow.com/bundle/washingtondc-build-workflows/page/administer/flow-designer/refere...

It does mention "Flows that were created in versions prior to the Washington DC family release do not support Go back to flow logic". Don't know if that's your issue.

[Ranjit Nimbalka]

Hi @yandp ,

Please take a look at below  product documentation and community thread that might help you:-

https://www.servicenow.com/community/now-platform-forum/flow-designer-how-can-i-jump-back-to-a-previ...

https://docs.servicenow.com/bundle/washingtondc-build-workflows/page/administer/flow-designer/refere...

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Regards,
Ranjit