Flow Designer not getting triggered for service catalog RITM using service catalog as trigger , i have a SOAP integration for RITM creation in my instance.

[shaikha]

Hi All,

I need a solution for these two question would appreciate the effort to respond.
1)i am struggling to trigger flow designer using service catalog trigger, my instance is madrid, i have install plugin for service catalog support. i am unable to find the solution why my flow is not getting triggered for service catalog. In my instance i have a outbound soap message integration to create RITM. Highly appreciate any response.

2) i want to auto approve RITM like we do in workflow approval action 'Mark as approved' how to do that in our flow designer, because FD have 'Ask for approval' action i want to automatic approve RITM like we do in WF see image below

Thanks & have a great day.

[Sudhanshu Talw1]

For first we need to look in the configuration of Flow Designer.

For second, basically when you want to skip approval don't add ASK FOR APPROVAL ACTION because you want to skip the approval. Use update action to change the state of RITM TO APPROVE SIMPLY and set other fields as well.

COZ WHEN AUTO APPROVAL IS NOT REQUIRED THEN THERE IS NO NEED TO ADD ASK FOR APPROVAL ACTION.

THANKS

SUDHANSHU

[shaikha]

thanks for the response.

[shaikha · Accepted solution]

I just came across this Start FlowDesigner Flow business rule on 'sc_req_item' table which is triggering the FD it had condition current.stage=request_approval which i have don't require in my implementation.

[Himanshu Dubey]

Hi

If you don't want that condition in your BR don't modify OOB BR because it might impact other things however do one thing create new BR and copy all the code and conditions except that you don't want and paste it in new BR.

Thanks

Himanshu