Flow Designer Notification Issue – Dynamic RITM Link Not Working & List Collector Users Not Displayi

[Sirri]

Hi Team,

I am working on a Flow Designer (Application Access Request Flow) where a notification is triggered after fulfillment of a Requested Item (RITM).

The notification is triggering successfully, but I am facing two issues in the email content.

Issue 1: Dynamic RITM Link Not Working

I am trying to include a clickable link in the notification that redirects to the specific RITM.

Current Behavior:

• The email is sent successfully
• However, the link appears with an incorrect or empty sys_id (sometimes null)
• As a result, it does not open the expected RITM record

Requirement:

• The link should dynamically open the correct RITM record every time
• Expected format:
  
  https://<instance>.service-now.com/sc_req_item.do?sys_id=<dynamic_sys_id>
  
  

What I Tried:

var url = gs.getProperty("glide.servlet.uri") +

          fd_data.trigger.table_name + ".do?sys_id=" +

          fd_data.trigger.current.sys_id;

var link = '<a href="' + url + '">here</a>';

return link;

Issue:

• fd_data.trigger.table_name and fd_data.trigger.current.sys_id are not resolving correctly in Flow Designer context

Issue 2: List Collector (list_of_members) Not Showing User Names

I am using a catalog variable:

• Name: list_of_members
• Type: List Collector (reference → sys_user)

Current Behavior:

• Notification does not display selected users
• Since it stores sys_ids, nothing meaningful is shown

Requirement:

• Display user names in notification

Expected Output:

Users granted access: User1, User2, User3

Note:
For link I have used the SetFlowVariables.
In Flow for Notification I have used the Send Email & That flow variable I have called in notification for link.

[Tanushree Maiti]

Hi @Sirri 

Also refer:

https://www.servicenow.com/community/sysadmin-forum/add-clickable-link-in-email-body-of-a-email-acti...

KB1272388 Flow designer script not working as expected 

https://www.servicenow.com/community/developer-forum/how-to-add-link-to-ritm-in-flow-designer-send-m...