Flow Designer "Save" and "Activate" buttons disappeared

[Jose Torres]

I'm having an issue with the flow buttons (Save, Activate/Deactivate..) not showing to me, even when creating a new flow. I tried to clear the cache, change the browser, and incognito mode. This happens in multiple ServiceNow instances, and I didn't find any solution.

I tried to use Chrome, Edge, Mozilla, and Vivaldi. The only browser in which the buttons show up is Vivaldi.

The only difference that I could notice, is that there is an error being displayed in the console (except for Vivaldi).

Any thoughts about this?

[Ravi Chandra_K]

Hello @Jose Torres 

The system tables [sys_hub_ui_section] and [sys_hub_ui_element] are empty or contain corrupt data.

Restore the [sys_hub_ui_section] and [sys_hub_ui_element] tables to make the UI Actions visible.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1198587

Please mark the answer as helpful and correct if helped. 

Kind Regards,

Ravi Chandra 

[Jose Torres]

Hello @Ravi Chandra_K ,

Unfortunately, I'm still having this issue in multiple instances (PDI, customer instances, etc.)

Only the Vivaldi browser is working correctly.

[Jose Torres · Accepted solution]

Ok, I found what the issue was, and has a connection with the console error (ApolloClient).

Apparently, It was conflicting with the Kaspersky AntiVirus after the ApolloClient update. There is a post in the Kaspersky forum where a Dev said that the fix will be available between late Jan and early Feb.

Alternatively, I fixed this by adding the instance URL (my_instance.service-now.com) to the trusted addresses in the Kaspersky configuration (network settings), and now I can see the buttons in Flow Designer again.

[Ravi Chandra_K]

Hello @Jose Torres glad the fix is found...

SN support had to step in for Some issues...

This is one of those where the existing KBs doesn't help...

Kind Regards,

Ravi Chandra