Hello,
i have a service request to add users to ServiceNow Groups.
the first part of the flow asks for the requested for manager's approval.
I'd say 80% of the time, there is no issue and the approval for the manager is generated.
however, the other times, the approval is not generated and the ritms get stuck.
when I look at the flow context, it says "complete", but skipped.
I have confirmed that for all of these instances, the person does in fact have a manager the manager is active, the manager is getting other approvals, etc.
(so the action in the flow says complete, but when I look at the flow context it says approval state skiipped)
It seems very random. Can anyone maybe help me troubleshoot? I would really appreciate it. Thank you!
Hi, thanks again. Here is a screenshot:
