Catalog Item has 2 Approvals in flow when 1st Approved 2nd Approva generates then 1st Approval reset

VIKASM535239375 · ‎03-26-2026

For Catalog Item Configured 2 Approvals in flow when 1st Approved 2nd generated then1st Approval resets to Requested Any idea Why?

it happens only in Prod and not on Dev and Test Environment

VIKASM535239375 · ‎03-26-2026

We have turned off the Approval Engine for RITM and it resolved the Issue.

View solution in original post

Tanushree Maiti · ‎03-26-2026

Hi @VIKASM535239375

Use Flow Logic "Wait for a duration of time" for about 2 minutes in between the 2 Ask for Approvals.

Refer : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0955137

https://www.servicenow.com/community/servicenow-ai-platform-forum/multiple-approvals-reset-in-flow-d....

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
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Tanushree Maiti
ServiceNow Technical Architect
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DeepthiR4728719 · ‎03-26-2026

Hello @VIKASM535239375 ,

If the approvals are configured in a flow designer, please share the screenshot of the flow configured for the catalog item to help you better.

Thanks

Deepthi.

If my answer helped in resolving the requirement, please mark it helpful.
Deepthi R. ServiceNow Technical SME

Ankur Bawiskar · ‎03-26-2026

@VIKASM535239375

share some screenshots

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

DeepthiR4728719 · ‎03-26-2026

Hello @VIKASM535239375

Is there any Update Business rule running on the table for the approval field?

Thanks

Deepthi.

If my answer helped in resolving the requirement, please mark it helpful.
Deepthi R. ServiceNow Technical SME