when catalog item is submitted and it should be approved automatically by setting approval is approved and stage as fulfill and then first SCTASK "Reporting Task"should be created automatically and when sc task of first task Reporting Task closes then SCTASK "Account Lock" should be created and when "Account Lock" SCTASK closed then Revoke Access SCTASK should be created and when Revoke Access closed complete then Compliance Support SCTASK should be created . after the 4th SCTASK Compliance Support created .
I have worked till above points but when I got the below requirement, I am not able to do the below requirement can some help me by reading the below requirement
then there is chance of creating manual task after the 4th task i.e. "Compliance task "and if that creates then short description should be "identification" and assignment group is "tier -2 -support group " after closing the the manual task the RITM should be open state and when 4th task Compliance task closes then only the RITM should be closed complete>
