Flow Designer set to capture variables but not working for standard users

[Tim Sanders]

Hi everyone,

I set up a Flow to capture all of the Catalog Item variables and pass them to the SCTASK when it gets generated.  It works perfectly for me (a system administrator), but when everyone else puts in a ticket, it doesn't pass any of the variables to the SCTASK.  I have no idea why this would be the case as it feels completely contrary. 

Scenario 1: Standard user submits request, variables do not pass to SCTASK in the Fulfiller view.  Neither Fulfillers nor sys admin can see variables in the SCTASK.

Scenario 2: System admin submits request, variables do pass to the SCTASK in the Fulfiller view.  All Fulfillers and sys admin can see the variables in the SCTASK.

Why would the system behave this way?

Thanks,

Tim

[Dariussiriuse]

Hi, could you please send over a picture of the flow you have?

If you are getting errors, it might simply be that you have something set wrong. Keep an eye on the system log to see if there aren't any other errors that you get, they might help out identify the issue as well!