Flow Designer Trigger Condition
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03-17-2025 07:49 PM
Hi All,
I have created new Catalog item with 3 variables Manager, Primary Manager and Secondary Manager. I have to create flow designer with the below condition. Please suggest.
1. Create RITM approval task for each ACTIVE user who reports to reporting manager. Only non-Vlyi/KNS accounts are in scope (users).
2. Requestor/requested by can be anyone
3. Reporting manager can be Vlyi(ravi@vlyi.com) or KNS (rithesh@kns.com)
4. Managers can have a team and that team users cannot be Vlyi or KNS.
Thank you
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03-17-2025 08:22 PM
so what did you start with and where are you stuck?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-18-2025 01:16 AM
Hi Ankur,
Those are the trigger conditions, if the conditions met then I have to start the Flow Designer once after the user submits the request in the Catalog item. I am not sure how to add those as conditions in the Flow Designer. Please suggest. Thank you
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03-18-2025 01:59 AM
you cannot set those as trigger condition for your catalog item.
Flow will always trigger with trigger type as Service Catalog
As 1st step within your flow you can check those conditions
If they satisfy then continue
If they don't then end the flow
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-18-2025 01:54 AM
Hi @Dileep2 ,
Can you please elaborate your requirement ?
Thanks,
Sohail Ahmed