Flow Designer Trigger

ma kaiyue
Giga Guru

‎06-05-2024 01:20 AM

I customized a catalog other than service catalog, in which I created the catalog item, after submitting I want to trigger a flow, and the trigger of the flow I want to set to sc_req_item to create a new record, but I found that I can't find the sc_req_item in the trigger. Why is this？is there any other possible solution?

Thanks in advance

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2 REPLIES 2

Astik Thombare
Tera Sage

‎06-05-2024 01:35 AM

Hi @ma kaiyue ,

 

You won't see 'sc_req_item' because there is a separate Trigger Type for Service Catalogs. Please check the screenshot below

 

AstikThombare_0-1717576417611.png

 

How to trigger flow for particular catalog item .Please, check article - https://docs.servicenow.com/bundle/washingtondc-build-workflows/page/administer/flow-designer/task/c...

 

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Thanks,

 

Astik

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ma kaiyue
Giga Guru
In response to Astik Thombare

‎06-06-2024 07:15 PM

Thank you for your reply, but my item is not located under Service Catalog, but a custom Catalog, does the Trigger still work, I want to make sure because I tried it and it doesn't seem to work?

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