How to set the "closed_by" to "System"?

[jglez1]

Kinda like this:

I think I can do grCase.closed_by = "sys_id_of_user" but System isn't a user in our sys_user table. Any advice?

Thanks!

[Wind0004]

Hi jglez,

You could use the local admin account. 

Hope that helps. 

Regards,

Wind

[Maik Skoddow]

Apart from the technical perspective, the field "Closed by" always should reference to a real user to indicate who has made the closing step and why. If in your case this is performed by any technical process like an integration you could set a technical user (you might already have for your integration) and insert its Sys ID, That way it is more clear by whom/what a record was closed.

[Sandeep Rajput]

@jglez1 If you really wish to achieve this then I recommend using a flow to close the ticket and run the flow as system. 

For more information, please refer to https://developer.servicenow.com/dev.do#!/learn/courses/washingtondc/app_store_learnv2_flowdesigner_...