Flow Designer Update Multiple Record Action Not Working

[Brian15]

I'm having trouble using the Update Multiple Records actions in Flow Designer.  I want to add an additional comment to certain tasks (I've been using a single task number in the conditions for testing).  When I test the flow it shows complete but the record is not updated with Additional Comments.  What am I doing wrong?

On sc_task the test record I want to update is CATTSK0513640.  

Here is my flow 

   

edit - I can update the comments using the pre-Paris method of Lookup records/for-each/update.  I just can't figure out this action. 

[Community Alums]

Are you using custom task number sequence? number starting with CATTSK is not ServiceNow OOB task number for catalog items. They start with TASK, so in your case try with TASK0513640

[Brian15]

Thanks Samir - this is the record I am trying to update

[Callum Ridley1 · Accepted solution]

Hi Brian,

This is a little bit of an oddity with ServiceNow and the way Journal entries are added.

To fix your issue you simply need to split the action out into two parts. First look up the records, then update each one individually. See the example below.

If my answer is correct / helpful, please remember to mark it as such so that others can see the information as easily as possible.

Callum

[Callum Ridley1]

Hi Brian,

Did the above resolve your issue? If it did, please remember to mark it as such so that others can see the information as easily as possible.

Callum