I'm having trouble using the Update Multiple Records actions in Flow Designer. I want to add an additional comment to certain tasks (I've been using a single task number in the conditions for testing). When I test the flow it shows complete but the record is not updated with Additional Comments. What am I doing wrong?
On sc_task the test record I want to update is CATTSK0513640.
Here is my flow
edit - I can update the comments using the pre-Paris method of Lookup records/for-each/update. I just can't figure out this action.
Hi Brian,
This is a little bit of an oddity with ServiceNow and the way Journal entries are added.
To fix your issue you simply need to split the action out into two parts. First look up the records, then update each one individually. See the example below.
If my answer is correct / helpful, please remember to mark it as such so that others can see the information as easily as possible.
Callum
