Flow Designer - What application scope for Service Catalog Item Flow?

RichGk2 · ‎11-01-2019

I have create a Flow to trigger when a service catalog item is created. It works fine but best practice is to create Flows within an application scope. The documentation even goes as far as to say to avoid Global.

However there is no application scope for the Service Catalog in my instance.

These are the only two applications related to Service Catalog that I can see: I am logged on as the administrator.

Service Catalog REST API
Service Catalog Service Portal

Thanks,
Rich.

johnfeist · ‎11-01-2019

Hi Rich,

I have these three plugins that are service catalog and flow designer specific set up on my instance:

That enables me to see a specific service catalog trigger

Finding all the right plugins can be a challenge. When I did my first service catalog flow I found this video to be a good start.

Hope that helps.

:{)

Helpful and Correct tags are appreciated and help others to find information faster

View solution in original post

RichGk2 · ‎11-01-2019

OK to sum it all up then if you are creating a Flow for something in the base system such as Service Catalog, Incident, Problem, Change then you select Global as the application?

RichGk2 · ‎11-01-2019

Thanks that's cleared up the confusion for me. Those plugins are not available on our instance. Good job the upgrade to NY is this month!

johnfeist · ‎11-01-2019

Hi Rich,

The shots I sent are Madrid. You might want to check with your SN team as to why you don't have them.

:{)

Hope that helps.

:{)

Helpful and Correct tags are appreciated and help others to find information faster