Hi Everyone,
I got an interesting request, but i have no idea how should i solve it.
So we are speaking about incidents. The request was if our client comments in the work notes a given word , i need to update our custom field created for RCA checking. So if they writing an rca in our work notes it should trigger our flow.
I was trying to find some solutions to search for a given word ( in every update) but the only thing i found is the custom script action, but it was not successful.
I know it may not be enough information, if you have any questions, i will try to answer.
Thanks in advance
Attila
