flow designer

[MalikB]

Hi! i've tried to do the flow designer as instructed:

Create a basic flow associated with this Catalog Item that follows the following steps:
• Request Validation: An automatic validation step that checks if the justification is provided. If not, reject the request.
• Manager Validation: An approval step where the requester's manager must approve or reject the request.
• Task Assignment: If the request is approved, create a task assigned to the "SNCF_UC_D2D" group to configure access to the selected tool.
• Notification: Send a notification to the requester once the task has been completed, confirming that access has been granted, with the following template:
"Subject: Access has been granted to you on your collaboration tool
Hello,
Following your request number "RITM number with a redirection link to the RITM", we inform you that access has been granted to you on your collaboration tool.
Sincerely"

i've tried to do the condition first after the service catalog trigger however i cant find justification variables that i created in my catalog item can somebody help me, im i doin the logic correctly or im missing something?

[Krushna R Birla]

Hi @MalikB 

There is one available OOB Action "Get Catalog Variables", you can use that to get justification variables as required.

In that, Under submitted field, select the RITM record from the above lookup action

Under Template Catalog item, select your catalog item.

Kindly mark it as the accepted solution and give it a thumbs up.

Best Regards,
Krushna Birla

[Amit Verma]

Hi @MalikB 

To access catalog item variables in a flow, you need to make use of Get Catalog Variables action. Refer https://docs.servicenow.com/bundle/xanadu-build-workflows/page/administer/flow-designer/reference/ge...

Thanks and Regards

Amit Verma