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02-04-2024 02:54 PM
Hello,
We had a new hire flow built out and upon testing, we discover that the catalog task are only creating for our admins. I have impersonated other users to verify the request is just stopping at the RITM. I gave a user admin role and confirmed we now get Catalog tasks. I did verify the New hire flow is published.
I have built other flows that are functioning and didn't come across anything that was to make catalog task only trigger for admin.
Any help would be much appreciated.
Solved! Go to Solution.
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02-04-2024 06:27 PM
Hi @Danny Barker,
Run as user should be System user.
If my response helps you resolve your issue. Kindly mark it as helpful & correct. It will be helpful to future readers! 👍🏻
Thanks,
Sagar Pagar
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02-04-2024 06:49 PM
Please use Run as System User as mentioned by others and then verify
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-04-2024 07:49 PM
Hello @Danny Barker ,
Yes you need to set Run as "system user" for all the subflows then only it will execute flow and subflows as system and won't check login user roles and permissions
If my response is useful, then kindly mark it as "Accept as Solution" and " Helpful."
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02-04-2024 06:25 PM
Hello @Danny Barker ,
Kindly check the flow properties and set Run as "system user" if it was set as "session user".
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02-04-2024 06:27 PM
Hi @Danny Barker,
Run as user should be System user.
If my response helps you resolve your issue. Kindly mark it as helpful & correct. It will be helpful to future readers! 👍🏻
Thanks,
Sagar Pagar
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02-04-2024 07:11 PM
Thanks Sagar, I did see that it was set to Run as " User who initiates the session". I changed it to run as " System User". I tested by impersonating someone non admin and still do not see the catalog tasks.
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02-04-2024 06:49 PM
Please use Run as System User as mentioned by others and then verify
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader