Flow skips approvals due to invalid rule?

thrsdy1512 · ‎02-27-2025

Hi

I have a subflow that runs on change requests when a specific set of conditions are met (outage) and triggers various approvals for this.

The issue I have is that the sub flow is only triggering approvals when there is a outage created on the change request.

It is skipping approvals when change req has no outage and automatically transitioning to Scheduled state.

Error: Skipping approvals due to invalid rule: ApprovesAnyOrRejectsAny

I believe the error relates to this step in the flow as this what should trigger approvals:

Ankur Bawiskar · ‎02-27-2025

@thrsdy1512

if you are using Ask for Approval action then you should set some user or group

this is empty in your screenshot and hence the error

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Dr Atul G- LNG · ‎02-27-2025

Hi @thrsdy1512

It looks like you didn't mention the user or group from whom you need the approval. Please set or map the user and try again.

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thrsdy1512 · ‎02-27-2025

Hi, please see my response to the earlier answer. I have included a screenshot. The approval group details are fetched in a earlier step as the approval group is the support group of the affected CI

Rohit Singh · ‎02-27-2025

Hi @thrsdy1512 , Still you need to map the variable in the Approval and Reject section through data pili picker. In the screen shot it's blank.