Flow Trigger Condition - need to exclude a group approval but ONLY for one particular catalog item
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06-26-2025 09:09 AM - edited 06-26-2025 10:07 AM
I have a requirement to exclude one of our group approvals from being triggered by our Ritm Approval Notification Flow. When conditions are met and this flow is triggered, if the approval is not completed within a certain # of days, the Ritm is cancelled.
We have one catalog item, our Application CI Onboarding Request that has a Manager approval and AFTER the manager approval, we have a group approval for the Information Security_GRC group. I need the flow to trigger for the manager approval, but NOT for the group approval.
The current Ritm Approval Notification Flow already has 2 trigger conditions that still need to exist.
To recap, this flow will basically check for approvals for existing RITM's and if the approval record does not show approved after checking for certain # of days, the ritm will be canceled.
I have tried the following options to get this to work, and to no avail.
Any ideas how I can ensure that the Information Security_GRC group approvals will trigger for any other item, OTHER than the Application CI Onboarding Request, while also not affecting the 2 conditions that already exist that can't be changed. If the item is the Application CI Onboarding Request, flow needs to be triggered, UNLESS the approval is for my Information Security_GRC group.
If I am unable to figure this out via the condition builder, my next thought is to build an if statement and if both the catalog item and assignment group for approval, end the flow.
Thanks in advance for any assistance provided.
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06-27-2025 03:21 AM
Can you show your entire flow? Because it feels like a simple 'if' within the flow would do the trick. 'if ritm.item != ...' then approval, 'else ...' whatever the next steps are.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
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06-27-2025 04:21 PM
That's the exact approach I started working on next. The condition builder logic just isn't working. I had to give this a rest for the day.