How to remove 'ALL" tab in AI search

Dinesh Kumar C
Tera Contributor

‎06-25-2025 07:37 AM

Hello,

 

I am trying to remove 'all' option on Service portal which is using AI search feature. I dont see 'ALL' record in the 'search application' navigation tab. Please let me know if there is any option to hide.  Thanks!

 

Screenshot 2025-06-25 at 10.30.33 AM.png

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-25-2025 07:44 AM

Hi @Dinesh Kumar C 

This behavior is by design, and from a user experience perspective, it’s actually beneficial in some ways.

If you still want to remove it, you would need to copy the widget, then review and modify the code to remove the specific functionality.

However, I would recommend not creating technical debt. Instead, focus on educating users and encouraging them to use the feature as intended.

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Dr. Atul G. - Learn N Grow Together
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Isaac Vicentini
Mega Sage
Mega Sage

‎06-27-2025 04:21 PM

Hi @Dinesh Kumar C,

 

It is not possible to remove the "All" tab, this is an internal component of Servicenow and does not allow this type of configuration.

 

Could you explain the reason for wanting to remove this tab? That way we can find a better alternative.


Best regards,

Isaac Vicentini
MVP 2025 ✨


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