Following the Yokohama upgrade in ServiceNow, IT freeze period data is no longer accessible to ITIL

[Lokesh Yanati]

Hi,

Following the Yokohama upgrade in ServiceNow, IT freeze period data is no longer accessible to ITIL users. Kindly help to debug.

Thank you,

Lokesh Y

[Dr Atul G- LNG]

Hi @Lokesh Yanati 

Any screenshot to understand better?

[Lokesh Yanati]

Hi Atul,

Thank you for the reply, I can not upload screenshot unfortunately. Users are getting "Security constraints prevent access to requested page" message.

Thanks,

Lokesh Y.

[Dr Atul G- LNG]

Hi @Lokesh Yanati 

This error usually occurs when the user doesn’t have access to that page or record. If you can share the link to this page—after hiding any instance names—I can check if it’s out-of-the-box and what role is required.