How to hide New button of Change Tasks on Change Request only for STANDARD CHANGES

[BHIM RAO2]

There is a need to hide the New button of Change Tasks on Change Request only for STANDARD CHANGES.

In Emergency and Normal change, the New button should be visible.

Could someone help what script I need to write in Omit New condition please?

[erik_brostrom]

Here is an example, not directly for change tasks on change requests, but the logic is pretty much the same. Instead of doing 'gs.hasRole('itil')', you would do 'current.type == 'standard', etc.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0692571

[Allen Andreas]

Hi,

Is this for a related list tab? Like at the bottom of the screen?

And you can set condition for that to not show when parent record is of a certain type

Please mark reply as Helpful/Correct, if applicable. Thanks!

[BHIM RAO2]

Hi,

Yes , it is in the related list tab > change task New Button.

[Allen Andreas]

Use list control method I supplied above and then this script in "omit new condition" field:

var answer;
if (parent.type == 'standard') {
    answer = true;
} else {
    answer = false;
}
answer;

Please mark reply as Helpful/Correct. Thanks!