For a closed incident, one field should be editable by a certain group

Community Alums
Not applicable

‎09-11-2024 07:48 AM

Hi,

My requirement is, for a closed incident, I should be able to edit a field. I am getting an error 'Invalid update. Record has been deleted or you no longer have access to read.' Kindly help.

Regards

Suman P.

 
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4 REPLIES 4

Mayur2109
Kilo Sage
Kilo Sage

‎09-11-2024 07:52 AM

Hi @Community Alums ,

 

There might be a business rule for this that is restricting to update fields on the incident table once it is closed. You need to modify that in order to complete your requirement.

 

Please check and Mark Helpful and Correct if it really helps you.

Regards,
Mayur Shardul

ServiceNow Rising Star 2024

Community Alums
Not applicable

‎09-11-2024 08:17 AM

Hi @Mayur2109 ,

This is what i have

 

Closed.png

 

Regards

Suman P.

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Mayur2109
Kilo Sage
Kilo Sage
In response to Community Alums

‎09-11-2024 08:44 AM

Hi @Community Alums ,

Can you show me exactly the error as I'm not able to reproduce it on PDI.

 

Regards,
Mayur

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Community Alums
Not applicable

‎09-11-2024 08:46 AM

Invalid update. Record has been deleted or you no longer have access to read

 

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