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For Knowledge Articles, have the "Full Category" value displayed for the [kb_category] field?

Jake McC
Tera Contributor

‎10-02-2023 03:53 AM

Hello,

 

On an OOTB Knowledge Article you will see that there is a field called "Category" which by default displays the [kb_category] table "Label" of the last option you select using the magnifying glass. E.g. if you had chosen the options Applications / Microsoft / Excel, it would display "Excel" in the field.

 

I am trying in my PDI to have this instead display on the form for the [kb_category] field the value of the  "Full Category" field, which looks something more like this "Applications / Microsoft / Excel".

 

Does anyone know if this is possible, and if so how to do it please?

 

Many thanks

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Kalyani Jangam1
Mega Sage

‎10-02-2023 05:03 AM

Hi @Jake McC 

Please refer below business rule once on KB article category table

"Update display value for topic tables"

 

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