Allow attachments for public (unauthorized) users in public catalog item

[Abhinandan Bhan]

Is there a way to allow attachments for public users in public catalog item.

I have created a public record producer for my unauthorized users and made variables available for publics users.

But it is not allowing to attach anything in the record producer form.

[Osvaldo4]

@Abhinandan Bhan same problem here!

Did you find a solution?

[Abhinandan Bhan]

create public catalog in CSM portal.

[Community Alums]

Hello @Abhinandan Bhan , @Osvaldo4 ,

Yes, there is a way to allow attachments for public users in public catalog items in ServiceNow. You can do this by following these steps:

- Go to System > Configuration > System Properties.
- Search for the property glide.attachment.role.
- Set the value of the property to PUBLIC.
- Save the property.

Once you have done this, public users will be able to attach files to public catalog items.

Here are some additional things to keep in mind:

- The glide.attachment.role property can also be set to ANY. This will allow anyone, including anonymous users, to attach files to public catalog items.
- If you want to restrict the types of files that public users can attach, you can use the glide.attachment.types property. This property can be set to a comma-separated list of file extensions.
- If you want to limit the size of attachments that public users can attach, you can use the glide.attachment.size property. This property can be set to a number in bytes.

If this helped you in any way, please hit the like button/mark it helpful. Also, don't forget to accept it as a solution. So it will help others to get the correct solution.

regards,

Prasad

[Ali Shadman]

Prasad, Thanks for your response. though I followed your steps here still can not make the attachment functionality available for Unauthorized users on a public CSM page! any hints/input you can think of?