for One catalog item even if ctask and ritm state is closed ,REQ state is not closed.

[Mounika30]

Hi 

If     CTASK -closed automatically RITM-closed and REQ state is also closed,but for one particular item it is not closing .

showing like--approved state

[Community Alums]

Hi @Mounika30 ,

If it's happening with only one catalog item, then check the task if it's running any workflow/flow which is stuck. you can check the workflow context.

Can you check business rules that are configured on the SCTASK [sc_task] table, maybe add a filter to show [Script] contains [state].

[Community Alums]

Hi @Mounika30 ,

[Mounika30]

business rules are working fine, still i couldnt find the issue.

[Community Alums]

Hi @Mounika30 ,

Did you check the workflow context i mentioned?