Form Button not showing up in Service Portal

[cnharris1]

Good morning everyone,

I have a print button that I created on form in ServiceNow. The button works fine within the platform but when I view the form within the Service Portal, the button is missing. Its an client-side button, which I'm sure is part of my problem. I've tried using the gsftSubmit(null, g_form.getFormElement(),'print') but haven't had any luck. Could someone check out my code and tell me what I'm doing wrong? Here's my code along with a screenshot of the ui action:

gsftSubmit(null, g_form.getFormElement(),'print');

if (typeof window == 'undefined')
     popOutLink();

function popOutLink() {    
    var user = g_form.getReference('u_name');
    var signature= new GlideRecord('u_signature');
    signature.addQuery('u_document_id', user.sys_id);
    signature.orderByDesc('sys_created_on');
    signature.query();
    if(signature.next())
    {
        
    }
    window.open('wow_document.do?sysparm_signature=' + signature.sys_id+"&sysparm_wow_doc="+g_form.getUniqueValue()+"&sysparm_name="+user.name);
    
}

Any help will be greatly appreciated!

Best regards,

cnharris

[Ankur Bawiskar]

Hi Harris,

Did you check the condition is matching for the record for which the button is missing? Because the button visibility is based on condition.

Regards

Ankur

[cnharris1]

Hi Ankur,

Yes sir, I checked the condition and its visible and working on the form within the platform but disappears when I view the form on the Service Portal.

[Ankur Bawiskar]

Hi Harris,

on which table this button is being created? is this custom table or catalog item table?

Regards

Ankur

[cnharris1]

Hi Ankur,

Its on a custom table we built a few years back.

Best regards,

cnharris