new delegate button

[cchacha]

Hi All,

So admin is able to create delegate records from table and in the service portal

For other users they can create delegate records just for themselves from the table,

but creating a new delegate from new delegates button on portal doesnt work.

when i check https://instance.com/sp?id=form&table=sys_user_delegate it is just blank for them.

How can this be fixed?

Thanks,

Carol

[Dr Atul G- LNG]

Hi @cchacha 

I tried with an ITIL user, and it's working fine. What type of user are you testing with—an end user or some other type?

[cchacha]

Hi Atul,

I just impersonated and tested with an itil user. They still just see something blank when I try out the url.

Thanks,

Carol

[Dr Atul G- LNG]

Try repairing the plugin once and test again. Also, try accessing cache.do to clear the cache.

[Tejas Adhalrao]

Hi @cchacha, This looks like an access/permission issue. A few checks you can do:

1. ACLs on sys_user_delegate → Verify if non-admin users have create access. By default, some roles are required.

2. Portal widget → The “New Delegate” button opens the form widget. Ensure that the widget and the page have roles assigned properly.

3. Test directly by impersonating that user and opening /sp?id=form&table=sys_user_delegate → if blank, it confirms an ACL issue.

Also having my custom widgets better UI for the delegate records. PFA screenshots.