Form displaying duplicates based on recorded response

[adargenzio]

Hi!

So I have a record builder asking a few yes or no questions.  When opening up the form to view the generated record, the response displays as well as the yes/no.  See below:

Choice selected on record builder was 'No' therefore, it is displaying twice on the form.  I've tried a handful of different ways to fix by changing field types and default values but no such luck.

On record builder:

fields are set to Option > Yes/No > Dropdown with none

On table/form:

fields are set to Choice > Yes = yes, No = no > Dropdown with none

This was all working fine until we upgraded to Utah (may or may not be related but worth mentioning)

Has anyone experienced this before?  Do I need to use a script to remove the dupes?

[Hemanth M1 · Accepted solution]

Hi @adargenzio ,

Are these choices set using scripts anywhere? 

and also verify by going to list view pof these records and pull these fields and see if they appear in different color (may be in blue) if so they are set different by script or something wrong with the mapping.

if you have non upgraded instance, verify if this issue part of the upgrade.

[adargenzio]

These are not set via scripts.  The are set by a user going to the service catalog and answering the questions in the record producer. The responses are mapping but the drop down is displaying the choices + the user input which is what is causing the duplicate. 

So for example:

If a user selects yes, the dropdown will display: yes, no, yes. 

If they select no it will display yes, no, no.

[Hemanth M1]

Hi @adargenzio ,

The other reason could be :Are u maaping to a field in the target record, if that field already has same choice it would display duplicate values, verify this.

[adargenzio]

JK I lied - the dupe does show up in blue!  I dont have any scripts set on these, there wouldnt be any OOB would there?

Any ideas what to do to get to the bottom of this?!