Form not submitted

[nowitsvashu]

If incident tasks not close then incident also not close. 
I've write this client script for it and used script include also. 
But issue is when tasks are close completed then also form is not submitted.

function onSubmit() {
    var sysID = g_form.getUniqueValue();
    var submit = false;

    var ga = new GlideAjax('closeTask');
    ga.addParam('sysparm_name', 'checkTask');
    ga.addParam('sysparm_value', sysID);
    ga.getXMLAnswer(function(response) {
        if (response == 'true') {
            g_form.addErrorMessage("Task Incidents are not closed.");
            submit = false;
        } else {
            submit = true;
        }
    });

    return submit;
}

[Dr Atul G- LNG]

Hi @nowitsvashu 

Plz chk the Incident property which move task to cancel if you try to close the Incident.

[swathisarang98]

Hi @nowitsvashu ,

You can write a before update Business rule on Incident table and query to child table,

Here i am checking for child incident but according to your requirement please change the table name and query 

(function executeRule(current, previous /*null when async*/ ) {

    var inc = new GlideRecord('incident');
    inc.addQuery('parent_incident', current.sys_id);//in child incident we have parent_incident field which stores parent number
    inc.addQuery('active',true);
    inc.query();
    if (inc.hasNext()) {
		gs.addInfoMessage('please close all child task before closing Parent incident');
		gs.info('inside if child');
		current.setAbortAction(true);

    }

})(current, previous);

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang