Forward an inbound email during certain hours

[JHufford]

We have a group that receives tasks via email only. They will not be available during certain times and have an external contractor handling work during that time. The external contractor will not be using ServiceNow. 

We would like to have inbound emails forward to the external email address during those times. 

I have set up an inbound action set to intercept the emails directed to ServiceNow for that team and it does work to prevent emails from creating tasks during this period

In the Actions i have the following script suggested in another thread

var email = new GlideEmailOutbound();
email.setSubject(current.email_subject);
email.setBody(current.email_body.text);
email.addRecipient('example@example.com');
email.send();

This does not appear to be sending anything to the destination address. The email log shows that the Inbound Action is being triggered correctly, however no messages appear to be created for sending. 
Any suggestions would be appreciated.

[Brian Lancaster]

There may be another option.

1. create an event.

2. Create a Notification that fires based on the event. Example screenshot

3. in who will receive add the email address of the person it should be sent to.

4. in the what will it contain. You will need to do two things.

• Create a an email script to set the subject based on event parameter one. Code in the email script would be.

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {

    // Add your code here
    email.setSubject(event.parm1);

})(current, template, email, email_action, event);​

• Then add this to the message HTML.
  ${mail_script: your_script_name}
  ${event.parm2}

5. Instead of using the code you have been trying we will use gs.eventQueue to fire the notification. Should look something like this.

gs.eventQueue("evnet_name", current, current.subject, current.body);

[JHufford]

In the Inbound Action script, it turns out i am receiving the emails that have no subject and no body at the destination address. 
And when i specify a static "test subject" and "test body" in the script, it does send that out. 

I'm guessing that it's not taking current.subject and current.body since it can't find them in an existing record? 

[JHufford]

Tried something new and it generated an outbound email:

var mail = new GlideRecord("sys_email");
mail.initialize();
mail.mailbox.setDisplayValue("Outbox");
mail.recipients = ("me@gmail.com");
mail.subject = (current.subject);
mail.body = (current.body);
mail.type = "send-ready";
mail.content_type = "multipart/mixed";
mail.insert();

It created the email but it has no subject, no body. I think that i can combine some items here

[JHufford]

Trying this script but it's leaving the subject and body blank. 

(function executeRule(current, previous /*null when async*/) {
     gs.log("Inbound Action 'Forward Library Emails to Harbor: " + current.sys_id);
       
         var email = new GlideRecord('sys_email');
        email.initialize();
        email.type = 'send-ready';
        email.subject = current.subject;
        email.body = current.body;
        email.recipients = 'me@gmail.com';
        email.insert();
       
        // Log email forwarding success
        gs.log("Email forwarded successfully to me@gmail.com for email record: " + current.sys_id);
  
})(current, previous);

I'm not sure why the subject and body are blank, but i'm assuming it's because there's something wrong with current.subject and current.body

[JHufford]

When i add a subject line and body in the email log and resend, it does send. So i think that's gotta be what is happening.