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08-19-2024 04:18 PM
After reading SN Documentation, KB1000746, and several posts about the use of system properties with 'Ignore cache' checked [true], I am still unclear if it's okay (no impact to performance) to update a system property frequently using a script.
My requirement is to query records that have updated since the last time a process ran. This processing job would simply get the existing property (date/time) value for use in the query, then update the property with current date/time ready for the next run. The process runs hourly (may change to run every 15 minutes).
If updating a system property frequently is not a good idea, what is an alternative? Creating a custom table that basically looks like the sys properties table?
Solved! Go to Solution.

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08-20-2024 11:33 AM
Hi there,
Ignore cache on System Properties isn't that long around yet, that's also why a ton of out-of-the-box system properties don't use this 😅. Where possible, do apply this!
Though in general, if a System Property is updated multiple times a day, is a System Property then the way to go? Often not. An alternative, like a custom table just for one property? That sounds like overengineering (and custom tables are not unlimited).
There's not just one road to go. At some customers I've seen them creating a table with a collection of a ton of values for several apps/processes etc. You could even set some nice security on it so process owners might even update their own "properties".
For what you are describing though, the last time a process ran, that will be known anyway right? Why than store it in a system property or custom table? Why not just query for the last time?
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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08-20-2024 07:45 AM - edited 08-20-2024 07:45 AM
As a one-off, using a system property might be acceptable, but based on the information I have, it’s not the approach I would recommend. I discussed this scenario with a few other architects, and none of them prefer using a system property for this purpose. Perhaps the community will offer additional perspectives.
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08-20-2024 11:11 AM
If there are no restrictions, it would be natural to create a new table.
I think using the sysauto table is a good idea, and managing the data as CI in the CMDB is also a good idea.

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08-20-2024 11:33 AM
Hi there,
Ignore cache on System Properties isn't that long around yet, that's also why a ton of out-of-the-box system properties don't use this 😅. Where possible, do apply this!
Though in general, if a System Property is updated multiple times a day, is a System Property then the way to go? Often not. An alternative, like a custom table just for one property? That sounds like overengineering (and custom tables are not unlimited).
There's not just one road to go. At some customers I've seen them creating a table with a collection of a ton of values for several apps/processes etc. You could even set some nice security on it so process owners might even update their own "properties".
For what you are describing though, the last time a process ran, that will be known anyway right? Why than store it in a system property or custom table? Why not just query for the last time?
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field