FSM Dispature workspace -agent assignment

Ganji-shri
Tera Contributor

3 weeks ago

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Hi all,

I'm unable to assign the agent to my tasks in the dispatcher workspace ,sometime I can't see the white space and even if i have white space and skills are matched unable to assign them -Auto assign and assignment  assistance is not working for me even when the skills  ,scheduled and rest all are  matching   I can't assign them only possible way is manual assignment but this is not the right way.

can anyone suggest me the needful configuration steps and correct way to create to assign the agents by auto assign and assistance

Attaching the workspace and error Aswell.

#servicenowfsm ,#ServiceNow

Thanks,
Srikanth Ganji

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Ganji-shri
Tera Contributor
In response to Joshua Chen MTL

2 weeks ago

Thanks  for responding @Joshua Chen MTL  , I tried the same way still I'm missing some, is there any document that shows detailed version of this dispatcher workspace its configurations and process.

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Ganji-shri
Tera Contributor

a week ago

Thanks @Joshua Chen MTL 
Its working for me now and also, we have below issue in another instance.

  • make sure technicians have work schedules (if you don't see white space in dispatcher workspace, it means your schedule scoffing are wrong)
    do we have any doc for this schedule configuration, what all other ways to make agents available.
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