Fulfiller Mandatory Questions in Catalog Item

[kailashthiyagar]

I have a catalog item and there are 3 variables which will be visible and mandatory after the submit of the request. The person who is going to work on the task, has to fill the values in it .

I m using the below script on load and made it as "Applies on Requested Items/Tasks" and on "Catalog view". The questions appear as mandatory after submit of the request with this script. i m not able to save the RITM without entering any values for these variables. But if i close the task, the RITM is getting closed..

How to handle this scenario

var isAdmin = g_user.hasRole('admin');
   var isCatalogMaster = g_user.hasRole('catalog_master');
   if (isAdmin ||   isCatalogMaster) {
   // alert('Current user is an admin');
   //g_form.setVisible('current_priority', true);
   g_form.setMandatory('quality_standards_outcome', true);
   g_form.setMandatory('performance_standards_outcome', true);
   g_form.setMandatory('security_standards_outcome', true);
   }
   else
   {
   g_form.setMandatory('quality_standards_outcome', false);
   g_form.setMandatory('performance_standards_outcome', false);
   g_form.setMandatory('security_standards_outcome', false);
   }

[SanjivMeher]

In that case, mark all the variables not Global.

And in the catalog task activity in workflow, add the required variables.

var filenameArr=[];

  var filenameArrDup=[];

  var filenames=source.u_file_name;

  var valid =[];

  var isExist='';

var id='';

  filenameArr = filenames.split(',');

  //filenameArrDup=filenameArr;

  for(var i=0;i<filenameArr.length;i++){

  var filenameRec=new GlideRecord('x_opt_macro_govern_macro_file_names');

  filenameRec.addQuery('file_name',filenameArr[i]);

  if (!filenameRec.next()){

      filenameRec.file_name=filenameArr[i];

      filenameRec.active='true';

      id = filenameRec.insert();

      valid.push(filenameArr[i]);

  }

  }

  return valid;

[kailashthiyagar]

Hi sanjivmeher ,

For "Variables" on Task form, one more Like +++

But this one, right, still not working

id = filenameRec.insert();

if(id!='' || id!=null)

      valid.push(filenameArr[i]);

Actually "insert" method shoudl return the unique id of the record being inserted.. So i m checking for the null condition and doing an insert.. but when i debug, i dont see any values for id in the debugger and not able to set any condition.

[SanjivMeher]

it should be  

id = filenameRec.insert();

if(id!='' && id!=null)

      valid.push(filenameArr[i]);

[kailashthiyagar]

sanjivmeher

Sorry to bug u again.. now comes the problem like, so if the

fileNameArr='sn.te,sn1.mac,sn3.xlsm'   in this case, sn1.mac, sn3.xlsm already exist in the table.. and sn.te is not a valid record, so i end up in getting empty value in the variable 'valid'

So i added a else condition but its not going into else part at all even though the record is present

if (!filenameRec.next()){

}

else{

valid.push

}

[SanjivMeher]

I am little confuse, with what you are trying to do. But try below

  if (!filenameRec.next()){

      filenameRec.file_name=filenameArr[i];

      filenameRec.active='true';

      id = filenameRec.insert();

      valid.push(filenameArr[i]);

  }

else

{

        valid.push(filenameRec.sys_id);

}