function for getting sys_id

[kendall_lin]

Hello,

Novice ServiceNow "developer" that would like to know what is the recommended practice for creating a global function that would get the sys_id of a specified record. We use scripts in our record producers to set values for various reference fields (business service, assignment group, etc.). Currently we are hardcoding the sys_id's and they vary by instance (DEV, UAT, PROD).

The most recent use case is when a user submits a Demand through a record producer. We would like to set the business service and assignment group for that Demand record. I know the name of the business service and assignment group, but do not know of a clean and simple method to get the sys_id based on that alone. I envision some type of function that would take some parameters (i.e. table, record name / label) and return the sys_id which I could then use to set current.business_service = 'returned sys_id'.

Any help would be appreciated.

Thanks,
Kendall Lin

[palanikumar]

Hi,

In our environment we export table data as XML and import it into other environments if there is dependency with sys_id.

I understand from your message that you are not following this process. In this case create a script include and add function to get sys_id from the table using glide function. You can call this function from any of your script