g_form.addInfoMessage and errorMessage does not work in Workspace

[PrakashRam]

Hi Team,

I have configured a client script which shows info message and error message on native UI and does not show in Workspace. Any Idea?

I was suspecting that as it is asynchronous call, it does not wait for the call to complete and it skips the getResponse() function.

Any Idea is appreciated.

@Ankur Bawiskar : Please share your valuable responses.

function onLoad() {
    if (g_form.getDisplayBox('recovery_time_objective').value != '') {
        var ga = new GlideAjax('sn_bia.BIAEngine'); //Scriptinclude
        ga.addParam('sysparm_name', 'conflictRTO'); //Method
        ga.addParam('bpSysid', g_form.getUniqueValue()); //Parameters
        ga.addParam('bpRTO', g_form.getDisplayBox('recovery_time_objective').value);
        ga.getXMLAnswer(getResponse);
    }

    function getResponse(response) {
        var res = JSON.parse(response);
        if (res > 1) {
            g_form.addErrorMessage('You have ' + res + ' dependent Business Process having Higher RTO.');
            g_form.showFieldMsg('recovery_time_objective', 'The Estimated RTO conflicts to its more than one dependent Business Process. Please review it before you create a plan.', 'error');
        }
        if (res == 1) {
            g_form.addErrorMessage('You have one dependent Business Process having Higher RTO.');
            g_form.showFieldMsg('recovery_time_objective', 'The Estimated RTO conflicts with one of its dependent Business Process. Please review it before you create a plan.', 'error');
        }
    }
}

[PrakashRam]

Hi Prasad,

You are correct. Even I suspected the same. But the line setCallback is not working.

I have replaced with your code. It doesnt work. May be setCallback method id deprecated method.

Any idea is appreciated.

Thanks.

[Brad Bowman]

I can't get an errorMessage to not show in workspace onLoad.  In the browser developer tools are you getting any related console errors?  What does your Script Include look like?

[Tai Vu]

Hi @PrakashRam 

getDisplayBox will not work in Workspace. Inspect and open the Browser Console, you should see the error message.

If you'd like to retrieve the display value of a reference field in workspace, try to use getDisplayValue instead.

Or you can simply pass the field value and handle next steps in the conflictRTO function.

Cheers,

Tai Vu